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I came in with no appointment, I have extremely sensitive skin and very thick hair. I had not shaved in over a year, and my feet/toes are kinda hairy too. They took me in right away, did not make me wait at all. Also, they shared no shaming comments about the length of my hair, which is what I typically hear when I go in for a wax after letting my hair grow for so long. So polite! The wax job was by far the best quality wax I have ever gotten. She cleaned my legs, applied soothing lotion and oil before the wax, she was efficient and gentle and quickly tweezed out any stray hairs instead of re-waxing the area. She was super quick and after she was done with the wax she applied more soothing lotions and oils. My skin usually reacts terribly to any sort of hair removal and chemically cheap products turn my skin red and bumpy/itchy for days. This was the first wax of my life that did not irritate my skin, was hardly painful and left my skin smooth and glowing. I could not believe what a fabulous job she did and what high quality products they use. It was a tad bit pricey (700baht for lower legs) but 100% worth it. I will certainly be going back!